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Ticketmaster, the Most Hated Company in America

by on Apr.10, 2009, under Entertainment News, Music News

At this point in time Ticketmaster must have the title of “The most hated company in America” after all the snafu’s with reselling tickets through the tickets reseller TicketsNow and the history of high service charges and poor customer service.

And a great deal of the problem can be traced to Ticketmaster’s policies, one of which I experienced recently after going over the ticket limit in purchasing tickets. We were told we would receive a credit for buying over the ticket limit by a pair of tickets, but that the promoter would decide when we would get a refund.

And this was already a week after we had purchased the tickets so I was pretty pissed to hear it would be at the promoters leisure to credit my account. And as I told the Ticketmaster rep, this is one of the very reasons they are hated so much, really poor customer service. Any other company would immediately give a refund, especially for a sale they canceled, but not Ticketmaster. As explained by the rep, it was their policy and we agreed to it when we purchased the tickets that they could give us a refund when they wanted to.

Well Ticketmaster, that is only one of the reasons you are the most hated company in America today!

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3 comments for this entry:
  1. How Loans Work
    April 20th, 2009 on 11:35 am

    I’ve had so many bad experiences with TicketMaster and even though they put new controls in place to make sure that software people can trick their system, I think they are in cahoots with many scalpers and are merely a broker for the ticket industry rather than trying to help consumers get the tickets that they want at a good price.

  2. salsBigo
    May 3rd, 2009 on 12:02 pm

    emm. funny ))

  3. caoileann
    October 6th, 2009 on 1:27 pm

    Just a totally rotten company – I just bought two tickets at $37.00 each, am being charged $15.00 in convenience fees, and an additional order processing fee of 3.90 that they did not explain until after I was charged. Simply a HORRIFIC company, hope they rot in hell.