Justin Bieber fans found out last night at the KFC Yum! Center in Louisville what happens with paperless tickets when the ticket scanners failed. When the doors opened and the fans brought out to swipe their credit cards to obtain their paperless tickets they were sent to a resolution window to stand with thousands of disappointed fans.
It’s not clear if or how many fans may have been left out in the cold when Justin Bieber took the stage but there were a lot of angry Justin Bieber fans before the concert started. Much of the experience of attending the concert was dampened with the uncertainty that the fans would even be let into the concert.
Imagine the problems you can run into if you buy tickets from your cellphone as promoters are proposing. A dead battery, lost phones, scanner problems, and the list goes on when you move away from hard tickets. With passionate fans such as Justin Bieber has, you don’t want to mess with thier Justin Bieber tickets before the concert and not expect some backlash.