A fan of Paul McCartney is alleging ticket fraud in the opinion section of the Salt Lake City Tribune after purchasing Paul McCartney tickets online. Using the American Express Preferred Seating presale password provided to her curtousy of her American Express card, the fan ordered from what he read was the “Best Available Seats”.
And because it was a presale and American Express had indicated “Exclusive Access and Benefits for American Express Cardmembers” the Paul McCartney fan was assuming he would be getting access to better seats than when the Paul McCartney tickets went onsale to the general public days later.
Wrong! Just as with any presale or regular onsale for concert tickets, whether an American Express, Citibank, fan clubs, arena presales or any of a dozen other ticket presales they throw out these days, you are not guaranteed any better seats . In fact, they are usually trying to blow out the crappy seats because they are holding back the best concert tickets for expensive VIP and Platinum packages.
Not only that, up to 50% of the best seats may be held back for promoters to bargain advertising, for corporate sponsers, the band, the venue, etc, etc, etc. With all the deals Live Nation and Ticketmaster are making to sell tickets through multiple sources the best seats for most concerts will always be diluted.
The fan believes he was “deliberately deceived” by American Express Preferred Seating because he was able to buy better tickets 20 rows closer three weeks later on Ticketmaster. American Express is just being taken for the same ride as everyone else. Ticketmaster and Live Nation want them to believe they are getting value for their relationshiop with them, but they’re not.
What they are getting is the same treatment all concert fans are getting, not ticket fraud, but the corporate way of extracting the maximum number of $$ from the customer without understanding what the customer really wants or caring what the customer wants. They just shove it at the customer and hope they swallow all the crap they throw out.
But the tide may be changing for Live Nation and Ticketmaster as the summer concert season crashes and the best ticket prices can be found on ticket broker sites such as the original Preferred Seating Tickets, because the market is flooded with tour whores and overpriced tickets.
Forget American Express Preferred Seating, for the best seats for concerts try Preferred Seating Tickets the next time you are looking to buy concert tickets. You may or may not have to pay more for your concert ticket, but you will get the ticket you want, without the bs. Preferred Seating Tickets is in no way associated with the American Express Preferred Seating program.